Q. Why should I order from ShavingCreams.com?
A. Our staff is very knowledgeable about the products that we sell, and we encourage our customers to pick their brains. Customer service is what built our business, and our Internet operation is based on that principle. We have been servicing our customers for over 50 years, and we will continue to do so long into the future!
Q. How are ShavingCreams.com's prices and selection?
A. ShavingCreams.com strives to provide the absolute best pricing available for all of our products. We have carefully selected great brands that we feel are the best in the business. If the combination of unbeatable service, low everyday prices, and huge selection are not enough, we offer an unconditional money back guarantee on every product that we sell!
Q. What is your return policy?
A. Here's the bottom line. If you are not 100% satisfied with the products you order from ShavingCreams.com, you may return it within 30 days of shipment for a courteous and prompt exchange or refund. Delivery charges are refunded only if the mistake or damage is ours. Please call toll free at 1-855-742-8351 or email us to obtain a Return Authorization number. Once you receive your R.A. number, please send your package to:
7830 E. Gelding, Suite 100
Scottsdale, AZ 85260
Please be sure to put your return authorization number somewhere on the outside of the package, and include a copy of your invoice inside the package.
Q. Does ShavingCreams.com Charge Tax?
A. ShavingCreams.com only charges tax on sales for delivery within the state of Arizona. If you are outside of the state of Arizona, then you are in the clear! You will not be charged any tax.
Q. What about backorders?
A. The items offered for sale on our site should be in stock 100% of the time. If we make a mistake and do not have the item in stock, we will contact you. Please be sure to give us your phone number and e-mail address in the appropriate places. We will let you know the expected arrival date of the item you want and we will suggest an alternative.
Q. Does ShavingCreams.com ship International and APO orders?
A. Absolutely! We specialize in filling orders for our international and millitary customers. You can even order your products online via our secure server! Or, if you prefer, you can call us at our local number 1-480-214-0238.
Q. How are products shipped?
A. We ship via FedEx and the USPS for all packages shipped with in the US including Hawaii, Puerto Rico, and Alaska. You choose the service option based on when you need the product. For APOs, we ship via the US Postal Service.
Q. What about International shipping?
A. All international shipments will be made via FedEx or the USPS. You choose the option that is best for you.
Q. Where will my order be shipped from?
A. Most orders will be shipped from our Arizona facility.
Q.When will my order be shipped?
A. Most orders placed Monday through Friday will be shipped the same day if orders are received by 2 p.m. MST through our web site. All phone orders may take a little longer to process, so we encourage you to use our site. If orders are shipped on the same day, start counting delivery times from the following day (i.e.. If Next Day Air is ordered on Tuesday, then delivery will be on Wednesday. If 2nd Day Air is ordered on Tuesday, then delivery will be on Thursday.) All orders received over the weekend (Friday afternoon through Sunday) will be shipped the following Monday. Please note that FedEx does not deliver over the weekends, so make sure you select the proper shipping method based on when you need your products.
Q. How do I qualify for FREE Shipping?
A. Many items in our store come with FREE economy shipping for orders delivered in the USA. These orders will be shipped via FedEx, USPS, or any other carrier at our discretion.
Q. I have a shipping question not answered here. Who should I contact?
A. Please email our shipping department. They would be happy to answer any shipping related question that you might have.
Q. How long will my package take to arrive?
A. If your package is shipped to a location within the continental US via ground service or the USPS, it will take about 3-5 Business days for your package to arrive. If you need your product in a hurry, we offer expedited service that you may choose at your discretion. If you live in Hawaii or Alaska, your package should arrive within 7 business days. All international orders can take up to 14 days to arrive. Please note: You start counting delivery days after the day that your order is shipped. For example a package ordered with 3 day air service that is shipped on Tuesday would deliver on Friday.
Q. Does ShavingCreams.com share it's mailing list?
A. We believe that the information that you provide us is private and therefore it will not be shared with any other company.
Q. I have other questions that were not answered here, how do I contact you?
A. If you have any further questions, please feel free to call or email us.
Toll Free # 1-855-742-8351
Local # 1-847-675-1047
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